We value all clients here at Red Media, and provide equal treatment to everyone. We regard security to be one of our highest priorities and will never give out any information about our clients or third party contractors unless required to by law.
Once the first deposit is made, you are hereby entered into a verbal contractual agreement that we will finish our project. That being said we’ve never let anyone down, we’ll keep working until you’re happy.
Once the design and or development project at hand is completed and we’ve relinquished you login information to you or your website manager, you will be control of your site. If we host the domain however we are the owner of the website.
International Sales & Service
At Red Media Design, the majority of our clients are located in The United Stated, Canada & The United Kingdom. We accept payment for work rendered via PayPal and Square for cross border sales and services. For more information on how to make a large deposit, please get in touch.
Website Protection, File Integrity & CMS Security
WordPress and other third party content management systems sometimes contain loop-holes and security vulnerabilities. Although Red Media Design will help in every possible way to deny attackers and hackers access to sites, and help to solve any problems that may arise, we cannot be held responsible for attacks made on certain websites we host and maintain. We do however enforce and implement state of the art security on all of our hosted websites. File systems and databases are all checked and tested 3 times a day. If you host with us, we’ll guarantee your website’s integrity. That being said your site is backed up on a weekly basis, with the ability to rollback if ever the case of file corruption or data breach comes to surface, and fortunately to this day, there has never been such an incident.
Reimbursements & File Ownership
At Red Media Design we offer refunds up to the point as to where no work has been done. If any work has been done we offer no refunds of any shape or form. Please note that if a project goes awry to the plan, we reserve ownership over all the files created during the design process. We constantly go to our limits and push the boundaries on trying to satisfy our customers.
Accounts not paid within terms are subject to a 10% monthly finance charge. This means that if you do not pay the invoice or disregard such after the 30 day grace period, we charge you 10% of your bill every month cumulatively.